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Maintenance and Support
At Ascade, Support and Maintenance is much more than just
providing corrective maintenance. We assist our customers in any matter relating
to the utilization of Carrier Cockpit™ to ensure that they can run their
business in an optimal way.
Ascade has dedicated support teams located in Europe, Asia and the Americas in
order to provide customers with best practice support within their own
geographical area. This provides customers with an outstanding support and
maintenance access at all times.
With different customers come different support and maintenance needs. Thus,
Ascade offers a wide range of different support and maintenance levels in order
to provide services that meet the specific customer needs. We have dedicated
resources that know our customers’ environments in detail and can provide
specialized support and in-depth analysis of customer specific issues.
Ascade provides support and maintenance services that assist customers with
different application issues that are described below:
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Application Support
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Corrective Maintenance
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Preventive Maintenance
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New Releases
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1st and 2nd Line Support and Trouble-Shooting
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In-depth Customer Specific Data and System Analysis
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