Expert handling all the way
Ascade provides Interconnect solutions, software products and implementation and integration services. Our implementation teams have accumulated knowledge from over 100 implementation and upgrade projects, and that experience is constantly re-used to avoid reinventing projects methodologies, plans, or processes. Our project teams are familiar with the business processes, terminology and the interconnect business in general. We can commit to rapid implementation time-lines, which means that benefits can be realized within months from project start.
Regional teams
By delivering the project through our regional implementation offices we can take into account any local business considerations and also ensure a cultural fit of the project teams.
If required, we also carry out our services through carefully selected partners. These partners are always trained and Ascade provides solution expertise during the partner implementation projects.
Customer support
Ascade offers Maintenance and Support from our Global Support Center. This service is operated by our own staff, who have immediate access to the all the expertise within the company. The service is delivered under a Service Level Agreement with agreed response times. Our support specialist have detailed knowledge of the specific client installations and how the system is used at different sites.
Training for users
Ascade offers extensive training services that take into consideration every aspect of the product capabilities and specific client needs. Our comprehensive software training is a standard service in all implementation projects, but is also offered for every new release to ensure that users will be able to master any new functionality swiftly. Training is also available in form of “refresher” courses for existing users and for new users who are introduced to the system by our customers .
Ascade’s professional training consultants provide our customers with the highest level of product expertise, enabling customers to fully comprehend the system functionality and applications. The agenda of the training sessions is adapted to the different users’ specialty and area of responsibility.
Assistance and support is offered in the production start-up phase after the project organization is dismantled, to ensure a trouble-free operation and a swift value realization of the investment made.